Shipping Policy

Shipping & Delivery

Oz Web Buy Shipping Policy

  • Oz Web Buy offers free ‘standard’ shipping Australia-wide for all orders over $99. Additional shipping charges will apply for heavy and/or Bulky Items, see below the list of weight ranges and charges.
  • Free shipping applies to metro areas only, if the delivery address is outside these metro areas – Brisbane, Sydney, Melbourne, Adelaide, Perth, and Darwin, additional charges may apply.
  • All orders less than $99 will be charged based on order weight as calculated by the best available courier
  • Sale /clearance /bundle items may be excluded from free shipping terms on a case-by-case basis
  • We do not ship BULKY ITEMS to PO Box or Parcel Locker Addresses. We Can Only Deliver Super Bulky Items (Over 30kgs) To Full-Time Business Addresses With Staff In Attendance. Your only remedy is to arrange your own freight collection from our warehouse.
  • Filled boxing bags and other bulky items are excluded from free freight and subject to additional freight fees + truck tailgate surcharges.
  • We reserve the right to decline and refund any order that is deemed “unviable” to ship for any reason at our discretion. Your only remedy is to arrange your own freight collection from our warehouse.
  • It is not possible to guarantee 3rd party logistics delivery times – expect 80% on time and 20% delayed as a normal business – your only remedy is to arrange your own freight collection from our warehouse.
  • Freight instructions to be left at the delivery address with no signature are at the buyer’s risk once delivered.

** Please note, all charges quoted to you have included Australian goods and services tax (GST). You may be required to pay further shipping charges if you have requested a change in delivery date or a change of address has been requested by you.

** Please note, we do not ship bulky items internationally. To order bulky goods internationally please contact our international representatives.

Standard Delivery

Oz Web Buy sends parcels via the Australia Post E-Parcel, Aramex and Direct Freight services. Therefore please allow 5-7 business days for delivery. All orders placed before 11am Monday-Friday will be dispatched on the same day for in-stock items only.

ALL orders placed Friday after 11am, Saturday, and Sunday and/or on a Public Holiday, will be processed within 24 hours of the next business day.

A 3rd party logistics tracking number will be provided to you via email. It is the buyer’s responsibility to track this parcel, not the sender.

A signature may or may not be required upon delivery, so please select an address where someone is available during business hours to receive your purchase. If there is nobody home to sign for your parcel, a notification card may be left onsite advising that the parcel is awaiting collection at your neighbouring Post Office.

Delivery timeline CANNOT be guaranteed: We cannot accept consequential damages claims for 3rd party logistics delays and acts of God.

Expect delays below calendar events:

  • Christmas
  • Easter
  • Black Friday Sales
  • EOFY SALES
  • Mother’s Day
  • Father’s Day
  • Boxing Day
  • AfterPay Day Sales
  • Cyber Monday Sales
  • Other Sale Periods